Terms of Service

1. Agreement

Stratus Studios LLC ("Stratus Studios", "we", "us") operates Flatpack. By using Flatpack or creating an account, you agree to these Terms. If you do not agree, do not use Flatpack.

2. Eligibility

You must be at least 16 years old and able to form a binding contract with us to use Flatpack.

3. Accounts

You do not need an account to design or to export one design free. An account adds one more free design. More exports need a design pass or a monthly plan. If you create an account, use an email address you control and keep it accurate. An account belongs to one person. Keep your password safe, and do not let anyone else use your account. You are responsible for what happens under your account. If you think someone else has used it, tell us at support@stratusstudios.com.

4. The service

Flatpack designs 3D-printable boxes that print flat and fold into shape.

You decide whether a design suits your printer and your material, and you check the fit, the fold, and the result of each print. Flatpack shows warnings, but we do not promise any physical result, such as a box that folds, closes, or holds its contents.

5. Your content

You keep every right you hold in the designs you put into Flatpack, and in the files you export. We claim no ownership of them. You give us only the permission we need to run the service: to store, copy, and process your content, for example to keep your saved boxes.

6. Acceptable use

You agree not to use Flatpack to:

• do anything unlawful;
• make content that infringes anyone's rights;
• attack, probe, or disrupt the service, or try to reach other users' accounts or data;
• scrape the service by automated means, or send it automated load that harms it.

We may suspend or end an account that breaks these rules.

7. Paid plans

After your free designs, Flatpack offers a design pass and a monthly plan for paid exports. These rules apply:

• Stripe processes the payments. We show the price and any taxes before you buy.
• A design pass is a one-time payment. It covers a limited number of design versions for a limited time. We show the limits before you buy, and we show what is left before each paid export.
• A monthly plan covers paid exports while it is active. It renews at the end of each period until you cancel it. You can cancel at any time in Account, with Manage. The cancellation takes effect at the end of the current period.
• You can ask for a refund within 3 days of a payment. Email support@stratusstudios.com.
• If a payment is refunded in full or disputed, the pass that it paid for ends.
• If you delete your account, your plan ends at once, and your passes end with the account.
• We tell you about a price change before the next period starts.
• Nothing in these Terms limits the rights that consumer protection law gives you and that a contract cannot remove.

8. Changes and availability

We may change, add, or remove features, and we may stop offering Flatpack. We do not promise that the service will be available without interruption or free of errors.

We may update these Terms. When we do, we change the date at the top of this page. If a change is material, we tell account holders by email before it takes effect. If you keep using Flatpack after a change takes effect, you accept the updated Terms.

9. Termination

You can stop using Flatpack at any time. You can delete your account in Account, with Delete account. We may suspend or end your account if you break these Terms, if the law requires it, or if we stop offering the service. The Privacy Policy explains what happens to your data after deletion.

10. Disclaimers

Flatpack is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will meet your requirements, that its designs or files will work for your purpose, or that any defect will be corrected.

11. Limitation of liability

To the fullest extent permitted by law, Stratus Studios will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profit, arising out of or relating to your use of Flatpack. Our total liability for any claim relating to the service will not exceed the greater of the amount you paid us for the service in the twelve months before the claim, or one hundred United States dollars.

12. Indemnity

You agree to defend, indemnify, and hold harmless Stratus Studios from any claim, loss, or expense, including reasonable legal fees, arising out of the content you put into Flatpack, your use of the service, or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. The state and federal courts located in California will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of Flatpack, and you consent to their jurisdiction.

14. General

These Terms and the Privacy Policy are the whole agreement between you and us about Flatpack. If a court finds part of these Terms unenforceable, the rest stays in effect. If we do not enforce a right, we do not waive it. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a company that takes over Flatpack.

15. Contact

Questions about these Terms, and refund requests: support@stratusstudios.com. Privacy requests: privacy@stratusstudios.com.